Agent
Lightweight software on a managed device that reports data to the NinjaOne platform and executes authorized actions.
/field-kit/glossary
The language behind the operating model.
Short, field-safe definitions for the platform primitives, product categories, recovery concepts, and solution-engineering terms used throughout the guide.
Alert
A notification or work signal produced when a monitored condition matches defined logic.
Archive
Durable retained data optimized for search, governance, and discovery rather than only operational recovery.
Automation
A repeatable action triggered manually, on schedule, by policy, or by a condition.
BYOD
Bring Your Own Device; a device-ownership model that changes MDM enrollment, privacy, and control choices.
Condition
Logic that evaluates device state and can drive alerts or automated response.
CVE
Common Vulnerabilities and Exposures identifier for a publicly disclosed cybersecurity vulnerability.
Device role
A classification that describes a device's operational purpose and participates in policy assignment.
Endpoint
A managed or observed computing device such as a workstation, laptop, server, mobile device, or other connected system.
ITAM
IT Asset Management: inventory and lifecycle governance for hardware, software, relationships, licenses, warranties, and ownership.
ITSM
IT Service Management: the processes and systems used to design, deliver, support, and improve IT services.
KEV
Known Exploited Vulnerabilities: CISA's catalog used as evidence that a vulnerability is being exploited in the wild.
MDM
Mobile Device Management: enrollment, policy, configuration, app, security, and remote actions through mobile platform control planes.
MSP
Managed Service Provider: a company that operates IT services for multiple customer organizations.
Multi-tenant
An operating model that separates multiple customer or organizational environments while enabling delegated, reusable administration.
Patch Intelligence AI
NinjaOne capability that adds patch-health context from advisories and deployment signals to patch decisions.
Policy
A reusable definition of desired monitoring, automation, patch, configuration, backup, or security behavior.
POC
Proof of concept: a bounded, evidence-driven evaluation against agreed success criteria.
PSA
Professional Services Automation: service delivery and business workflow for tickets, time, knowledge, assets, billing, and accountability.
RMM
Remote Monitoring and Management: continuous device telemetry, alerting, policy, automation, and administrative action.
RPO
Recovery Point Objective: the acceptable amount of data loss measured in time.
RTO
Recovery Time Objective: the target time to restore service after disruption.
Runbook
A governed, repeatable operating procedure with scope, steps, evidence, owner, and review lifecycle.
SLA
Service Level Agreement: a commitment describing service expectations such as response or resolution targets.
System of record
The authoritative system for a data object or process in an integration design.
UEM
Unified Endpoint Management: centralized management across multiple endpoint types and operating systems.